Data policy

Your data privacy is our concern

We are glad you are interested in our company and products and services and would like you to feel safe when visiting our websites with regard to the protection of your personal data. We take the protection of your personal information seriously. We observe the regulations of the German Data Protection Act as a matter of course. We would like to inform you in detail when we collect which data and how we use it. We have put technical and organisational measures in place which ensure that the privacy regulations are observed both by us and by external service providers.

Personal data

Personal data is information about your identity. This includes your name, address, telephone number, email address. It is not necessary for you to reveal personal data to use our website. In certain cases however we need your name and address and further details in order to provide the required services. The same applies for example to sending information material and ordered goods or answering individual questions. We point this out to you when it is necessary. Furthermore we only store and process data which you make available to us voluntarily or automatically.
If you wish to make use of our services, we usually only collect data to the extent that it is required for providing such a service. If we ask you for more data this is voluntary information. Personal data is processed exclusively to fulfil the service required and to maintain our own entitled business interests.

Purpose of personal data

The personal data provided by you is generally used by us to answer your queries, process your orders or give you access to certain information or offers. In addition, to maintain customer relationships it might be necessary for us or a service provider working on our behalf to use this personal data to inform you of any product offers which might be useful for your business activities or to carry out online surveys in order to fulfil the tasks and requirements of our customers better.
We of course respect your decision if you do not want your personal data to be used to help our customer relations (especially for direct marketing or for market research). We will neither sell your personal data to third parties nor market it in any other way.

Use of data for a specific purpose

We will collect, process and use the personal data provided by you online exclusively for the purposes communicated to you. Your personal data will not be passed on to third parties without your necessary consent. Personal data will be transferred to authorised government authorities or institutions only to the extent required to apply with national laws or if they are necessary for criminal prosecution. Our staff and service providers are obliged to maintain confidentiality and comply with the regulations of the German Data Protection Act.

Non-personal data which is automatically collected

When our websites are visited the following types of data are stored for organisational and technical reasons: the names of the pages viewed, the browser and the operating system that was used, date and time of access, search engines used, names of downloaded data and your IP address.
This technical data is evaluated anonymously and used only for statistical purposes in order to continually optimize our websites and make our internet offers even more attractive. This anonymous data is stored separately from personal information on protected internal systems and does not allow identification of an individual. So your personal data and your private sphere are always protected.

Cookies

When you visit one of our websites it is possible that we store information on your computer in the form of cookies. Cookies are small text files that are sent to your browser by a web server and stored on the hard disk of your computer.
No personal data of the user is stored but only the internet protocol address. This information makes it possible to automatically recognise you next time you visit our websites and facilitate navigation. Cookies enable us for example to adapt a website to your interests or to store your password so that you do not need to enter it each time you visit.
You can of course also view our websites without cookies. If you do not want us to recognise your computer, you can prevent cookies from being stored on your hard disk drive by selecting the “do not accept cookies” in your browser settings. You will find detailed information in the instructions of your browser manufacturer. If, however, you do not accept cookies, this can limit the functions available to you on our websites.

Children

Persons under the age of 18 should not send personal data to us without the consent of a parent or legal guardian. We do not demand personal data from children and young people and do not collect it or pass it on to third parties.

Security

We have technical and organisational safety measures in place to protect your personal data against loss, destruction, manipulation and access by unauthorized persons. All our staff and all third parties involved in data processing are legally bound to comply with the German Data Protection Act and the confidential treatment of personal data.
If personal data is collected and processed, the information is transferred in such a way that misuse of the data by third parties is prevented. We continuously improve our security measures in line with technological developments.

Change of data protection regulations

We reserve the right to change our security and data protection measures to the extent that this is required due to technological development. In this case we will also adjust our information on data protection accordingly. Please refer to the latest version of our data privacy statement.

Links

If you use external links which are offered on our websites, this data privacy statement does not extend to these links. If we offer links, we try to make sure that they also meet our standards of data protection and security. We have however no influence on the extent to which other providers comply with data protection and security regulations.
You will find the relevant information in the data privacy statements provided on the websites of other providers.

Google Analytics, cliclab³ data protection regulations

This website uses Google Analytics, a web analysis service of Google Inc. ("Google").

Google Analytics works with cookies, text files that are stored on your computer and enable an analysis of your website usage.

The information generated by means of the cookie on your usage of this website (including your IP address) is transferred to a Google server in the USA and stored there.

Google will use this information to evaluate your usage of the website to collate reports on the website activities for the website operator and to provide further services connected with the website usage and the internet usage. Google will if necessary transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google.

Google will on no account link your IP address with other Google data. Your IP address is stored only in abbreviated form as a precautionary measure. You can decline the installation of the cookies by adjusting specific browser software settings accordingly; we would like to point out however that this may limit the use of the functions available on this website. By using this website you agree to the processing of the data collected about you through Google in the way described above and for the stated purpose.

You can prevent the use of this service. Googe Analytics provides an appropriate tool: http://tools.google.com/dlpage/gaoptout?hl=de

In connection with our content system cliclab³ we record individual visits to our website to gauge the effect of some online campaigns. This kind of information is always anonymized and used by us for statistical analysis. This function helps us to understand your wishes better. You can oppose the processing of your data at datenschutz@weyergans.de.

Right to information

You have the right to access the personal information held about you.
Please send any requests in writing to

Data Protection Officer,
Weyergans High Care AG
Gut Boisdorf 8 D-52355 Düren
Telephone: +49 (0) 2421-96 78 0, Fax: +49 (0) 2421-96 78 20
or send an email to datenschutz@weyergans.de

Right of objection

Furthermore you can at any time revoke your consent to our collecting and storing your personal data. If required please write to the Weyergans AG  send an email to datenschutz@weyergans.de

Questions, comments, complaints

Luxury Care
If you have any further questions about our data privacy statement and the processing of your personal data, please send an email to datenschutz@weyergans.de.

Errors, printing errors, system errors or changes excepted.
Version 24.10.2016 FP

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